PinPrint | Australia-wide design and print
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Terms & Conditions

Placing of an order

A full payment is required before your job got processed.

Change of an order

Any changes requested by customers need to notify us at first place, and it is not guaranteed. In some circumstances, for example, once the printing process is initialized, no change is available. Some changes, like file re-submission may incur an additional charge and is not refundable.

Cancellation of an order

A printing job that has been approved for printing cannot be cancelled. In other cases, a cancellation fee will incur.

Refund

You are entitled to a reprint or refund in the event of a printing error caused by PinPrint or transport damage (if insurance has been taken). Any queries related must be made within 5 working days of receipt of goods and the faulty goods MUST be returned within 10 working days of receipt of goods. Claims after this timeframe cannot be submitted under any circumstances. If the problem is a result of incorrect artwork approved by the client, it will be at clients expense for the reprinting and any associated costs.

Products

We reserve the right to change the details of our products (including description, specifications, etc.) at any time without notification to customers. It is customers responsibility to check products’ specifications carefully when ordering / re-ordering any printing jobs.

Lead time

After artwork approval.
  • small amount digital print 2-3 working days;
  • standard offset print 4-5 working days;
  • special print like: large quantity order(over 50,000 offset print or over 50 signages print and production), die-cuttin print, plastic card print 7-10 working days;
  • signage print and production 2-5 working days.
We endeavor to complete a job efficiently and perfectly within estimated time, but sometimes delays happen. We are not liable for any delays caused by any reason, such as equipment breaking down, stocks running out, etc.

Urgent Job

All jobs are processed by order time. Additional charges apply to any urgent/priority request. If unexpected delays happen, caused by any reason, such as equipment breaking down, this kind of uncontrolled situation does not allow us to dispatch a urgent order in the stated time, a full refund of the urgent request surcharge will be given.
Please note, in such a circumstances, it is not possible to cancel the printing job or to receive a refund on the order itself. If this is unsuitable for your needs, please do not place your order.

Delivery

Once the printing process is completed, we will despatch the goods within 24 hours.
In Australia, our standard shipment fee is $10.00. Large orders, non-metropolitan areas or express delivery may cause extra charge. Please contact us for details.
For metro areas our delivery time frame is 3 - 5 business days. For regional areas our delivery time frame is 5 - 7 business days. For remote locations our delivery time frame is 7 - 14 business days. Deliveries can’t be made to a P.O. Box. We recommend customer use their business address for the deliveries. Delivery time is from Monday to Friday. Please note, one job can only be delivered to one single address in Australia.
All goods are sent in plain packaging. No invoice will be attached. All invoices are sent to customer registered email address. Meanwhile, we won’t provide any additional labels to attach to the goods.
Although we provide an estimated time for delivery, unfortunately we cannot guarantee the delivery is stick to the timetable without any delays.

For large orders, printing may be delivered on a pallet. In this case, you will require a fork lift to unload the delivery. If you need hand unloading of pallets, additional charges may apply for hand unloading of pallets.
As a third party (a transport company) is requested to handle with the delivery, we cannot guarantee that the couriers will follow all the delivery instructions.
In case your printing is not delivered to the nominated address successfully and is returned to the transport company’s depot for any reason, you will have to discuss this issue with the transport company and you may need to pick up the printing at your expense from the designated depot.

If the transport company return the printing to us for any reason, additional charges may occur when a re-delivery is requested.

We are not liable for any damages involved in delivering.

If multiple items are included on a single order, we cannot guarantee they will be printed and delivered at the same time.

Delivery Safety

Delivery insurance is not included with our standard shipment. Although the transport company / couriers we use are extremely reliable, unfortunately damage or loss of printing may occur.
Please check the items carefully at the time it’s delivered, if you find the items are damaged please neither sign nor accept the delivery. Please note printing which is signed as received in good order and condition will not be considered damaged and will not be eligible for a re-print.
Your damaged printing must be returned to Pinprint for examination. On the confirmation that the printing was damaged during transit, we’ll reprint and despatch your order. Unfortunately we are not liable for any damage or delay and a refund will not be possible.
In the case your delivery is lost during the transit, the courier company will do a thorough search and investigation. When we confirm the goods being lost, we will reprint and despatch your order. We will not be liable for any damage or delay and a refund will not be possible.

If you want to purchase delivery insurance, please contact our staff for details. This will give you peace of mind, and ensures that all printing orders are covered for potential loss or damage during transit.

If you choose not to sign for the delivery, for example, there is no-one available to sign for your delivery, the courier company will be instructed to leave the items near the front door. In this case, if the delivery is subsequently lost or damaged, Pinprint will not be liable for the loss.

Approval of an Order (Proofing)

Before the commencement of printing process, the customer approval is required. A soft PDF file for the job will be sent to customers, please check the file carefully, like address, phone number, spelling and grammar, etc. Although we try to eliminate all errors during the design and typesetting, but mistakes do happen occasionally, that is why we need you do final checking as well. Please be aware that we are not responsible for any faults in the artwork after your approval. If there is any problem with the artwork, please email us immediately.
In some cases, some postscript issues, such as problems relating to transparency, gradient or overprint/knockout, could not be shown by soft PDF proof. If the artwork is supplied by customers, it is the customer’s responsibility to ensure artwork has been correctly prepared for commercial printing by a person experienced in graphic design and pre-press. It is always the customer’s responsibility to check that all aspects of the artwork are correct, including spelling and grammar.
Once customer has checked and approved the proof, a written consent is required (via email). Please be aware that your reply email confirming artwork including spelling, location information, color information and all other information contained is correct and the order is ready to print. Any changes after your approve causing reprints will be at your expense.

Artwork

Any font included in any artwork supplied must be outlined. We are not liable for artwork supplied by customers where fonts are not correctly embedded/outlined.
Any artwork supplied must use CMYK colour, instead of RGB. If artwork supplied in RGB mode, it will be automatically converted from RGB to CMYK by pre-press systems. This can cause colours changes and the final outcome may appear different from the original ones. We are not liable for artwork supplied by customers where CMYK colour is not in use or set correctly.

Colour Variation

Please note a reasonable variation in color between original materials, proofs and the completed order, will be considered acceptable print quality. There may be color variations from what you have seen on screen, to the printed copy. This is the nature of CMYK printing (as opposed to RGB, which is what you see on your screen). If you print a proof on your own printer, keep in mind that depending upon the manufacturer of printing equipment, colors may vary slightly due to different ink or printer used.
We reserve the right to print any print job on offset or digital presses. It is important to note the technical limitations of digital and offset printing processes.
Please note colours reproduction can vary considerably between offset and digital presses due to the nature of Digital dry inks and offset wet inks. Digital printing can also result in a slight"wave" in the paper, this is normal and not a printing fault.
Also there can be a color variation from run to run, this may result in slight alterations in the coloring for repeat orders.
We cannot be held responsible for color variations as above, as it is beyond our control and any reprint because of such color variation is at your expense. Please remember it is your responsibility to ask a Color Variation Control or Color Matching Service before we production.

Graphic Design

Graphic design service is provided only on request. Please note the graphic design service is not refundable.

Make Print Ready

Make Print Ready service is provided only on request. When artwork supplied by clients is well designed but not print ready (complying with the artwork specifications on pinprint.com.au completely), clients may contact Pinprint team for this service. Please note the Make Print Ready service is not refundable.
Once Make Print Ready service is initialled, any artwork changes, or new artwork supplied, further artwork charges will apply.

Paper

Paper is a natural product that can vary from batch to batch. From time to time certain paper or card stocks may be unavailable. Our paper is sourced from many paper mills worldwide, a variation of up to 7% in thickness and weight may occur from batch to batch. We reserve the right to substitute any paper or card with an equivalent paper type and weight without notice.
We do not recommend that coated papers be overprinted. As such, we cannot held responsible for problems that may occur when overprinting on coated papers. Should you require overprinting, we recommend you select 100gsm laser bond when ordering.

Envelopes

For envelope printing in one PMS colour, if artwork is supplied as CMYK, RGB, or multiple PMS colours, you will be requested to re-supply your artwork in one PMS colour only. Re-submission fee may apply.
For press seal envelopes, lighter printing may occur on the front opposite the fold down flap area at the rear of the envelope. Please allow for this when creating artwork.

Brochures and booklets

When folding brochures/flyers/booklets/pamphlets, cracks may occur on the folding line due to the nature of paper. To a certain extent, such cracking is unavoidable. To reduce the effect, we recommend avoiding heavy ink coverage in your design where the folding is to occur.
Please note, Due to automated folding systems there can be a folding and skew variance of plus or minus 2-3mm. Please take this into consideration when setting up artwork.
For brochures on 250gsm or heavier, the printing may at times be scored at the fold lines (at no additional charge) and delivered flat and not folded.

Miscellaneous

We reserve the right to decide whom we shall deal with or supply printing to. The Trade Practices Act 1974 (the Act) does not give anyone an absolute right to be supplied, whatever the circumstances. There is no automatic right to be supplied and there is no legal obligation on us to justify its decision to refuse supply.

Terms and Conditions and prices are subject to change without notice.
Do not place your order if you cannot comply with the above terms and conditions.